عوامل نجاح تطبيق نظام إدارة سلسلة الإمداد وعلاقتها برضا المستفيدين في المنظمات الحكومية بالمملكة العربية السعودية

Recently, many government organizations started to implement Supply Chain Management (SCM) systems for increasing efficiency and effectiveness of supply tasks and activities as well as improving performance. For this reason, this study investigates factors that effect success of SCM implementation in government organizations in Saudi Arabia. This study focuses on the relationship between these factors and customer satisfaction as one of the essential success indicator of SCM implementation. A questionnaire was designed and distributed to collect data from targeted organizations. After conducting a suitable statistical analysis, the result of this study indicates to a positive relationship between user satisfaction and the following variables; top management commitment, having corporate strategy, system selection, and user participation as the most important factors that affect the success of SCM implementation. This study ended up with the following recommendations: importance of preparation for implementing SCM in government organizations before launching such projects, developing a suitable and determent strategy for SCM implementation, involving SCM users to participate on implementing these projects, and exchanging experience with other government bodies that have similar projects. KEYWORDS: Supply Chain Management (SCM), Customer Satisfaction, Top Management Support, Success Factors