Author/Authors
ÖZMUTAF, Nezih Metin
Title Of Article
NON -GOVERNMENTAL ORGANIZATIONS IN THE CONTEXT OF BASIC ELEMENTS OF TOTAL QUALITY MANAGEMENT
شماره ركورد
24886
Abstract
This article discusses non-governmental organizations (NGOs) in the context of basic elements of total quality management (TQM). In this context, a theoretical model was developed that takes account of basic elements of TQM and basic features of NGOs. Basic elements of TQM contain the six dimensions. These dimensions are leadership, participation, continuous improvement, continuous education, protection purposefulness and customer focus. Basic features of NGOs are missions, visions, organizational and social values, volunteerism, democracy, sustainability, stakeholders, clarity and evaluability, non profit, projects and teams, customers, freedom, etc. Additionally, this article explains important quality issues as the concept of quality, total quality control (TQC), TQM and the basic elements of TQM, NGOs and quality relationship.
From Page
66
NaturalLanguageKeyword
TQM , The Basic Elements of TQM , NGOs
JournalTitle
Suleyman Demirel University The Journal Of Visionary
To Page
86
JournalTitle
Suleyman Demirel University The Journal Of Visionary
Link To Document