TANRIVERDİ, Haluk İstanbul Üniversitesi - İktisat Fakültesi - Turizm İşletmeciliği Bölümü, Turkey , ŞAHİN, Mehmet Altuğ İstanbul Üniversitesi - İktisat Fakültesi - Turizm İşletmeciliği Bölümü, Turkey

Relationship Between In-Service Training Quality Perception and Motivation Factors of Hospitality Businesses Housekeeping Employees: A Research In Istanbul Area

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Hospitality businesses that establish innovative initiatives in order to create a value against competitive conditions that occur today, started implementing in-service training techniques by concluding the fact that an increase in motivations of employees result in a linear improvement in productivity and quality in services. In our survey, we examined the relationship and its power between in-service training and intrinsic job motivational factors and also between in-service training and extrinsic job motivational factors in hospitality businesses that apply in-service training programs in Istanbul area. Surveys were conducted on 110 housekeeping employees of two hospitality businesses’; scales of in-service training quality perception, intrinsic job motivational factors and extrinsic job motivational factors are being used. Data that was collected by this sample are analyzed by factor, correlation and regression analysis. Within the framework of the research it is concluded that there is a linear relationship between in-service training and intrinsic job motivational factors and also between in-service training and extrinsic job motivational factors.

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In , Service Training , Motivation , Hospitality Businesses

Journal Of Management an‎d Economics

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