THE SATiSFACTION OF THE PATiENTS WITH THE NURSING SERVICES IN THESURGICAL AND INTERNAL MEDICINE CLINICS

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Objective: This study was conducted the satisfaction of the patients with the nursing services in the surgical and internal medicine clinics. Method: This descriptive study was conducted between 2J d Feb- 6 h March 2009 in total of 70 surgical and internal medicine clinics of Afyon Kocatepe University Hospital. The samples of the study were 145 patients who were willing to participate in the study. The written permission from the organization the study was conducted and verbal consent from the patients were obtained. The data was collected by using survey including 10 questions on the socio-demographic characteristics of the patients and Satisfaction on nursing services received scale that includes 27 questions. Relevant statistical Analysis was carried out on computers for the data collected.Results: The average age of the patients included in the study was 56.09± 18.88. %55.2 of them females, %86.2 of them married, %31 of them 71 years or above, %44.8 of them elementary school graduated and %56.6 of them from the surgical clinics. %89 of them had some sorts of health core benefits, %76.6 of them had companions and %58.6 of the companions were females. The total satisfaction point average of the patients was 117.65± 78.02. The minimum toto/satisfaction point was 48 where the maximum was 135.Conclusion: It was defined from the results of the study that patients are generally satisfied with the nursing services they receive.

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Nurse , Patient satisfaction nursing services.

Journal Of Ege University Nursing Faculty

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Journal Of Ege University Nursing Faculty