Author/Authors :
ÖZYILMAZ, Adnan Mustafa Kemal Üniversitesi - İktisadi ve İdari Bilimler Fakültesi - İşletme Bölümü, Turkey
Abstract :
The benefits of trust for organizations have been emphasized in the academic literature. In the beginning of the last decade, empirical research revealed that referents of trust are important. Therefore, we investigated the empirical studies published in the same time period regarding the antecedents of the three referents of trust: direct supervisors, management, and organizations. The results indicate that the antecedents can be classified into five distinct groups or factors: socio-psychological, managerial, common, organizational, and encompassing factors. Accordingly, employees’ trust in management is affected by socio-psychological, managerial, and common factors, but not by organizational and encompassing factors. Managerial, common, and encompassing factors influence employees’ trust in direct supervisors. Employees’ trust in organizations is directly affected by common factors, organizational factors, and employees’ trust in their direct supervisors and is indirectly influenced by managerial factors, common factors, and encompassing factors through employees’ trust in their direct supervisors. Given these findings, we put forth a model of trust referents through mapping the antecedents with each particular trust referent that will guide future research efforts.
NaturalLanguageKeyword :
Trust , Employees’ trust in direct supervisors , Employees’ trust in management , Employees’ trust in organizations
