Author/Authors
ÖZER, Özlem Hacettepe University - Faculty of Economics and Administrative Sciences - Department of Health Administration, Turkey , KAR, Ahmet Hacettepe University - Faculty of Economics and Administrative Sciences - Department of Health Administration, Turkey , SONGUR, Cuma Hacettepe University - Faculty of Economics and Administrative Sciences - Department of Health Administration, Turkey , SÖNMEZ, Volkan Hacettepe University - Faculty of Economics and Administrative Sciences - Department of Health Administration, Turkey , ŞAHİN, İsmet Hacettepe University - Faculty of Economics and Administrative Sciences - Department of Health Administration, Turkey
Title Of Article
A Simulation Modelling Study: The Case of Department of Gynaecology and Obstetrics of A University Hospital, Turkey
شماره ركورد
44448
Abstract
Patient waiting time is a significant topic in all services of medical institutions. It has considerable effects on patients’ satisfaction. Particularly long waiting times and long queues of patients are one of the prominent problems that are to be dealt with by hospital administrators. The aim of this study is to offer structural suggestions to reduce waiting times and increase efficiency of staff at one of the busiest departments, Department of Gynaecology and Obstetrics of a university hospital in Ankara. Simulation technique is used in order to achieve this goal. ARENA software is employed, possible scenarios are developed and several recommendations are made. Due to these scenarios, minimum patient waiting times were achieved. It can be said that all these scenarios can be useful in planning workforce, increasing satisfaction of patients and reducing queues at the department.
From Page
531
NaturalLanguageKeyword
Simulation , waiting time , hospital
JournalTitle
Ege Academic Review (EAR)
To Page
540
JournalTitle
Ege Academic Review (EAR)
Link To Document