Information-centric assessment of software metrics practices

This paper presents an approach to enhance managerial usage of software metrics programs. The approach combines an organizational problem-solving process with a view on metrics programs as information media. A number of information-centric views are developed to engage key stakeholders in debating current metrics practices and identifying possible improvements. We present our experiences and results of using the approach at Software Inc., we offer comparisons to related approaches to software metrics, and we discuss how to use the information-centric approach for improvement purposes.