Title :
Measurement of software service quality for large telecommunications systems
Author :
Hudepohl, John P.
Author_Institution :
Northern Telecom Inc., Research Triangle Park, NC, USA
fDate :
2/1/1990 12:00:00 AM
Abstract :
Attention is given to software service quality measurement in the telecommunications switching environment. Environment dynamics and the composition of customer satisfaction are explained. Measurements are made at gaps in the software delivery process, and management is responsible for the success of the measurement process. It is concluded that software service quality measurement can be a strategic tool that can help increase a supplier´s competitiveness
Keywords :
quality control; software reliability; telecommunication systems; telecommunications computing; environment dynamics; software delivery process; software service quality measurement; telecommunications switching; telecommunications systems; Communication industry; Computer industry; Costs; Customer satisfaction; Software measurement; Software quality; Software systems; Switches; Telecommunication switching; Telephony;
Journal_Title :
Selected Areas in Communications, IEEE Journal on
