Quality first. A model for TQM implementation and planning

Author

Adams, Martin L.

Author_Institution

Harris Corp., Melbourne, FL, USA

Volume

9

Issue

2

fYear

1994

Firstpage

25

Lastpage

27

Abstract

Experience at Harris with managing change through Continuous Improvement (CI) has demonstrated it is a Socio-Technical process... that is, the human elements are crucial and must be addressed before pressing for structural, institutional or technological change. Harris utilizes a five-stage business improvement model. It is not a road map to problem solving, rather it is an analysis and direction-setting framework, which can be applied to virtually any business situation. We have used it to insert major technology advances, characterize multifunctional business processes, solve a problem, develop a new product, improve a service, etc. The model is easy to teach, easy to understand, and easy to follow. It guides the application of the correct set of Continuous Improvement tools at the correct time to achieve the goal.<>

Keywords

economics; management; quality control; Continuous Improvement tools; Harris; QC; TQM implementation; direction-setting framework; five-stage business improvement model; multifunctional business processes; planning; quality improvement; Companies; Continuous improvement; Couplings; Humans; Organizational aspects; Pressing; Problem-solving; Process planning; Roads; Total quality management;

fLanguage

English

Journal_Title

Aerospace and Electronic Systems Magazine, IEEE

Publisher

ieee

ISSN

0885-8985

Type

jour

DOI

10.1109/62.260039

Filename

260039