Reliable software and communication. II. Controlling the software development process

For pt. I see ibid., vol.12, no.1, p.23-32 (1994). The software created by industrial, educational, and research organizations is increasingly large and complex. It also occupies a central role in the reliability and safety of many essential services. The authors examine the software development process and suggest opportunities for improving the process by using a combination of statistical and other process control techniques. Data, analysis of data, and tools for collecting data are crucial to the approach. Although the authors´ views are based upon experiences with large telecommunications systems, they are likely to be useful to many other developers of large software systems