Title :
Telecommunications quality-a TQM viewpoint
Author_Institution :
Storage Technol. Corp., Louisville, CO, USA
fDate :
2/1/1994 12:00:00 AM
Abstract :
The present issue of the IEEE Journal on Selected Areas in Communications addresses the quality of telecommunications services, networks, and products. It is necessary to introduce quality both in a contextual sense, denote the present progress of quality implementation, and to indicate the challenges that lie in the future. Two of the engineering quality futurists, Tony Coppola (1991) and David Jones (1991), have scoped quality from an engineering base and telecommunications have always been driven by engineering innovation. In the present paper, an insight to quality definitions is presented along with benchmark information on telecommunications
Keywords :
quality control; reliability; telecommunication network management; TQM viewpoint; benchmark information; quality definitions; telecommunications services; total quality management; Area measurement; Business communication; Communication networks; Context; ISDN; Manufacturing; Noise measurement; Technological innovation; Telecommunication services; Total quality management;
Journal_Title :
Selected Areas in Communications, IEEE Journal on
