• DocumentCode
    1046684
  • Title

    Total quality management

  • Author

    Bellefeuille, J.

  • Author_Institution
    AT&T Network Syst., North Andover, MA, USA
  • Volume
    30
  • Issue
    9
  • fYear
    1993
  • Firstpage
    47
  • Lastpage
    50
  • Abstract
    The use of total quality management (TQM), which creates a system of management procedures that focuses on customer satisfaction and transforms the corporate culture so as to guarantee continual improvement, is discussed. The team approach essential to its implementation is described. Two case studies of applying TQM at AT&T are presented.<>
  • Keywords
    management; quality control; QC; TQM; USA; continual improvement; customer satisfaction; team approach; total quality management; Broadcasting; Companies; Continuous improvement; Costs; Customer satisfaction; Manufacturing industries; Niobium compounds; Quality management; Total quality management; Turning;
  • fLanguage
    English
  • Journal_Title
    Spectrum, IEEE
  • Publisher
    ieee
  • ISSN
    0018-9235
  • Type

    jour

  • DOI
    10.1109/6.275176
  • Filename
    275176
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=1046684