Improving Communication in E-democracy Using Natural Language Processing

E-democracy, the design and development of new techniques for improving communication between public administration and citizens, is a major application field for natural language processing and language engineering. Helping citizens access information in a friendly, intuitive way is the primary objective of a global e-democracy framework. The E-democracy European Network project (EDEN) aimed at discovering whether a particular NLP (natural language processing) approach could further e-democracy by increasing citizens´ participation in the decision-making process. The goal was twofold: to test whether e-democracy requirements could be meet using advanced linguistic technology and to test whether augmented phrase structure grammars (APSGs) were robust and well-assessed enough to use in a real-world environment. Also, the aim is to develop two toolsets to improve communication between PAs and citizens in the context of urban planning: a set of NLP-based tools to simplify access to information and knowledge and a set of forum and polling devices