Title :
Service level agreements on IP networks
Author :
Verma, Dinesh C.
Author_Institution :
Nat. IBM T. J. Watson Res. Center, Hawthorne, NY, USA
Abstract :
This paper provides an overview of service level agreements (SLAs) in IP networks. It looks at the typical components of an SLA and identifies three common approaches that are used to satisfy SLAs in IP networks. The implications of using the approaches in the context of a network service provider, a hosting service provider, and an enterprise are examined. While most providers currently offer a static insurance approach toward supporting SLAs, the schemes that can lead to more dynamic approaches are identified.
Keywords :
IP networks; Internet; computer network management; quality of service; IP networks; hosting service provider; network management; network service provider; service level agreements; static insurance; Availability; Computer networks; Condition monitoring; Context-aware services; Delay; IP networks; Industrial relations; Insurance; Maintenance; Network servers; Network management; SLA; service level agreement;
Journal_Title :
Proceedings of the IEEE
DOI :
10.1109/JPROC.2004.832969
