• DocumentCode
    1072205
  • Title

    Who ya gonna call? [technical support]

  • Author

    Kushner, David

  • Volume
    40
  • Issue
    1
  • fYear
    2003
  • Firstpage
    94
  • Lastpage
    96
  • Abstract
    Under the modest rubric of customer service, tech supporters sit on the other end of the phone, guiding panicky computer users-including their companies´ own employees-through the inevitable pitfalls of their wares. Without them, all the revolutionary technology being deployed every day would soon grind to a halt. Despite the recent economic downturn, technical support workers are in hot demand.
  • Keywords
    human resource management; personnel; technical support services; companies; customer service; economic downturn; employees; technical support workers;
  • fLanguage
    English
  • Journal_Title
    Spectrum, IEEE
  • Publisher
    ieee
  • ISSN
    0018-9235
  • Type

    jour

  • DOI
    10.1109/MSPEC.2003.1159748
  • Filename
    1159748
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=1072205