Title :
Quality outcomes: determining business value
Author_Institution :
Sch. of Inf. Syst., Swinburne Univ. of Technol., Melbourne, Vic., Australia
fDate :
1/1/1996 12:00:00 AM
Abstract :
Linking investments in information technology to improve business performance requires that we look beyond financial measures. The author conducted a study of nine organizations that focused on how they evaluate IT investments and used the results to develop a framework of benefits and measures
Keywords :
business data processing; cost-benefit analysis; information technology; investment; software quality; business performance; business value; financial measures; information technology; investments; organizations; software quality; study; Ambient intelligence; Investments; Joining processes; Measurement standards; Programming; Quality management; Software development management; Software measurement; Software quality; Tellurium;
Journal_Title :
Software, IEEE
