Guide to Business Etiquette [Book review; Cook, R.A. et al.; 2005]

This book is somewhat like a ghostly voice reminding the reader of lessons learned long ago, lessons that may have been forgotten in the hectic pace of business today. The authors blend manners and etiquette very nicely, making it difficult to tell one from the other unless the particular subject matter is looked at in context with a particular circumstance. The book consists of eight chapters, each covering a particular aspect of business etiquette. Among the topics covered are: successful meetings; basic business dining etiquette; special dining events; communication etiquette; and cross-cultural etiquette. The book offers the reader very little in new information, but provides a quick reminder for someone about to undertake an assignment, as well as some added bits of information to consider before the event. The book is worth reading, probably more than once, and is a welcome addition to the library.