Title :
Computer-assisted applications (telephone systems)
Author_Institution :
IBM Corp., Research Triangle Park, NC, USA
Abstract :
Capabilities of computer-to-telephone system linkages are discussed. The intelligent answering, coordinated voice/data transfer, preview dialing, and predictive dialing features of computer-assisted telephone systems are described. The CallPath Services Architecture, which provides an application program interface that masks out the differences between telephone systems, is also discussed.<>
Keywords :
computer communications software; telecommunications computing; telephone systems; CallPath Services Architecture; application program interface; computer-to-telephone system linkages; coordinated voice/data transfer; intelligent answering; predictive dialing; preview dialing; Application software; Computer applications; Computer networks; Couplings; Customer service; ISDN; Productivity; Switches; Telephony; Workstations;
Journal_Title :
Communications Magazine, IEEE
