Using DEA to measure the relative efficiency of the service center and improve operation efficiency through reorganization

Author

Chien, Chen-Fu ; Lo, Feng-Yu ; Lin, James T.

Author_Institution

Dept. of Ind. Eng. & Eng. Manage., Nat. Tsing Hua Univ., Hsinchu, Taiwan

Volume

18

Issue

1

fYear

2003

fDate

2/1/2003 12:00:00 AM

Firstpage

366

Lastpage

373

Abstract

Data envelopment analysis (DEA) has become a practicable approach to evaluate the relative efficiencies of decision-making units in various contexts. This paper conducted a DEA study to measure the relative efficiencies of 17 service centers of the NAN-TOU electricity distribution district of Taiwan Power Company (TPC). In addition, this paper also investigated the alternatives for reorganizing the service centers via efficiency measurement. The results showed that the proposed reorganization alternatives have better efficiency scores. Based on DEA evaluations, the authors provided specific directions for the inefficient service centers to improve their operation efficiencies, and thus, maintain the competitive advantage of TPC in facing power market liberalization.

Keywords

data envelopment analysis; power distribution control; power distribution reliability; power markets; Taiwan; competitive advantage; data envelopment analysis; electricity distribution service centers; power market liberalization; relative efficiency; service centers reorganisation; Costs; Data envelopment analysis; Decision making; Electric variables measurement; Power industry; Power markets; Power measurement; Power system analysis computing; Power system measurements; Privatization;

fLanguage

English

Journal_Title

Power Systems, IEEE Transactions on

Publisher

ieee

ISSN

0885-8950

Type

jour

DOI

10.1109/TPWRS.2002.807081

Filename

1178821