Effects of learning infrastructures on businesses in service industries

As it is said that 2012 was the year of The MOOC (Massive Open Online Course) Revolution, learning infrastructures are rapidly changing in the world. In addition, mobile technologies are rapidly spread to the world and utilizing internet infrastructure and mobile technologies are becoming more critical to educate human resources in various organizations. In this research, the effects of learning infrastructures on businesses in service industries were analyzed and essences to build successful learning infrastructures were extracted. Learning infrastructure should be designed based on business strategy and a person who has capabilities of CLO (Chief Learning Officer) should take a lead. CLO is the person who can understand not only learning but also corporate management and business. The learning methods should be blended by real (face-to-face) and online (PC-based and mobile-based) methods and how to blend the methods becomes know-hows or competitiveness of the organizations.