Title :
Developing superior outsourcing programs
Author :
Power, Mark J. ; Desouza, Kevin C. ; Bonifazi, Carlo
Author_Institution :
PA Consulting Group, London, UK
Abstract :
Most organizations move through the outsourcing life cycle multiple times. Some make the same mistakes repeatedly, while others progress toward an improved process methodology. An organization can improve its progression through the outsourcing life cycle by adhering to several important concepts, including knowledge management and metrics.
Keywords :
knowledge management; organisational aspects; outsourcing; knowledge management; metrics; superior outsourcing program development; Best practices; Feedback; Knowledge management; Outsourcing; Performance evaluation; best practices; calibrating metrics; knowledge creation; knowledge management; measuring process; metrics; output metrics; outsourcing; outsourcing management maturity model (OMMM); outsourcing methodology; postmortem analysis; relation management office (RMO); the 80-20 rule; vendor selection;
Journal_Title :
IT Professional
DOI :
10.1109/MITP.2005.86
