• DocumentCode
    1152907
  • Title

    Developing superior outsourcing programs

  • Author

    Power, Mark J. ; Desouza, Kevin C. ; Bonifazi, Carlo

  • Author_Institution
    PA Consulting Group, London, UK
  • Volume
    7
  • Issue
    4
  • fYear
    2005
  • Firstpage
    32
  • Lastpage
    38
  • Abstract
    Most organizations move through the outsourcing life cycle multiple times. Some make the same mistakes repeatedly, while others progress toward an improved process methodology. An organization can improve its progression through the outsourcing life cycle by adhering to several important concepts, including knowledge management and metrics.
  • Keywords
    knowledge management; organisational aspects; outsourcing; knowledge management; metrics; superior outsourcing program development; Best practices; Feedback; Knowledge management; Outsourcing; Performance evaluation; best practices; calibrating metrics; knowledge creation; knowledge management; measuring process; metrics; output metrics; outsourcing; outsourcing management maturity model (OMMM); outsourcing methodology; postmortem analysis; relation management office (RMO); the 80-20 rule; vendor selection;
  • fLanguage
    English
  • Journal_Title
    IT Professional
  • Publisher
    ieee
  • ISSN
    1520-9202
  • Type

    jour

  • DOI
    10.1109/MITP.2005.86
  • Filename
    1501771
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=1152907