• DocumentCode
    1170536
  • Title

    Online collaboration products

  • Author

    Hassler, Vesna

  • Author_Institution
    European Patent Office, Inf. Syst.-Res. & Prototyping, Vienna, Austria
  • Volume
    37
  • Issue
    11
  • fYear
    2004
  • Firstpage
    106
  • Lastpage
    109
  • Abstract
    The European Patent Office cooperates closely with the national patent offices from the member states of the European Patent Organization as well as many nonmember states. The EPO´s Information Systems-Research and Prototyping directorate recently surveyed the functionality of available collaboration tools. The study looked at three scenarios related to EPO functions. The first concerns patent examiners. The second scenario relates to the EPO task of raising awareness about patent information, concerning both the patent-granting procedure and the patent documents themselves. Another aspect of raising awareness involves promoting the EPO´s patent information services and stimulating the use of patent information. This leads to the third scenario: online support for esp@cenet users.
  • Keywords
    Internet; customer relationship management; data privacy; groupware; online front-ends; patents; teleconferencing; user interfaces; CRM functionality; EPO Information Systems-Research and Prototyping; EPO patent information services; European Patent Office; European Patent Organization; online collaboration products; online support; patent documents; patent examiners; patent-granting procedure; Collaborative tools; Data security; Delay; Online Communities/Technical Collaboration; Switches; Testing; Voting; Web pages; Wide area networks; Workstations;
  • fLanguage
    English
  • Journal_Title
    Computer
  • Publisher
    ieee
  • ISSN
    0018-9162
  • Type

    jour

  • DOI
    10.1109/MC.2004.216
  • Filename
    1362601