DocumentCode
1170536
Title
Online collaboration products
Author
Hassler, Vesna
Author_Institution
European Patent Office, Inf. Syst.-Res. & Prototyping, Vienna, Austria
Volume
37
Issue
11
fYear
2004
Firstpage
106
Lastpage
109
Abstract
The European Patent Office cooperates closely with the national patent offices from the member states of the European Patent Organization as well as many nonmember states. The EPO´s Information Systems-Research and Prototyping directorate recently surveyed the functionality of available collaboration tools. The study looked at three scenarios related to EPO functions. The first concerns patent examiners. The second scenario relates to the EPO task of raising awareness about patent information, concerning both the patent-granting procedure and the patent documents themselves. Another aspect of raising awareness involves promoting the EPO´s patent information services and stimulating the use of patent information. This leads to the third scenario: online support for esp@cenet users.
Keywords
Internet; customer relationship management; data privacy; groupware; online front-ends; patents; teleconferencing; user interfaces; CRM functionality; EPO Information Systems-Research and Prototyping; EPO patent information services; European Patent Office; European Patent Organization; online collaboration products; online support; patent documents; patent examiners; patent-granting procedure; Collaborative tools; Data security; Delay; Online Communities/Technical Collaboration; Switches; Testing; Voting; Web pages; Wide area networks; Workstations;
fLanguage
English
Journal_Title
Computer
Publisher
ieee
ISSN
0018-9162
Type
jour
DOI
10.1109/MC.2004.216
Filename
1362601
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