• DocumentCode
    119626
  • Title

    Customer experience application on Android

  • Author

    Detjaroenyos, Angkana ; Worawarachai, Niravit ; Teerawisutkul, Worawee ; Pachimkul, Teerapat

  • Author_Institution
    Fac. of Inf. & Commun. Technol., Mahidol Univ., NakhonPathom, Thailand
  • fYear
    2014
  • fDate
    26-27 March 2014
  • Firstpage
    169
  • Lastpage
    172
  • Abstract
    Android applications are used between a corporation and its customers since it is convenient for offering products and services to the customers. The main point for creating the applications is to collect data that is used to analyze kinds of applications that customers are interested in, what affects customers´ satisfaction. This project aims to develop the application to record the usage of each application such as customer´s data, application´s details, in-out times, and time usage of an application. The data will send to a server, so the corporation can use the behavioural data for analysis. The application does not only record data but also evaluates and shows the results in a form of pie graph and shows the analysis of user´s health. The developers choose gamification technique to make the application more attractive in many ways, for example user can get the gold and exchanges it into rewards. In addition, the users will get the benefits in the part of the effect of user´s health together with many promotions or rewards which the corporation wants to offer them.
  • Keywords
    customer satisfaction; customer services; data acquisition; smart phones; Android applications; application details; behavioural data; corporation; customer data; customer experience application; customer products; customer satisfaction; customer services; data collection; gamification technique; in-out times; pie graph; time usage; user health; Heating; Smart phones; Software; Android; Application Usage; Mobile; Usage Record;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Student Project Conference (ICT-ISPC), 2014 Third ICT International
  • Conference_Location
    Nakhon Pathom
  • Print_ISBN
    978-1-4799-5572-5
  • Type

    conf

  • DOI
    10.1109/ICT-ISPC.2014.6923243
  • Filename
    6923243