DocumentCode :
1199574
Title :
Winning plays and winning ways in master customer management
Author :
Hirji, Karim K.
Author_Institution :
Americas West Region and Latin America, IBM Software Group
Volume :
28
Issue :
2
fYear :
2009
Firstpage :
27
Lastpage :
31
Abstract :
Business has undergone phenomenal change in the past 20 years as a result of various economic, social, and political events including Black Monday in 1987, the reunification of Germany in 1990, Operation Desert Storm in 1991, Netscape´s world famous 1995 initial public offering, the Thai Baht and Russian currency crisis of 1998, the technology wreck of 2000, and the credit crunch of 2007. Looking at change from a cumulative economic perspective, China today stands third to the United States powerhouse as measured by its contribution to global gross domestic product. This is in stark contrast to China´s relevance in the early 1980s, where she was merely a blip on the economic world stage. So what does this change, in its various forms - emergent, episodic, incremental, continuous, transitional, transformative - mean? Quite simply, it means opportunity even for the most cynical personalities out there.
Keywords :
customer relationship management; Operation Desert Storm; black monday; business; credit crunch; cumulative economic perspective; currency crisis; economic world stage; global gross domestic product; master customer management; technology wreck;
fLanguage :
English
Journal_Title :
Potentials, IEEE
Publisher :
ieee
ISSN :
0278-6648
Type :
jour
DOI :
10.1109/MPOT.2008.931502
Filename :
4803811
Link To Document :
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