Title :
A practical approach to e-government Web evaluation
Author :
Wood, Fred B. ; Siegel, Elliot R. ; LaCroix, Eve-Marie ; Lyon, Becky J. ; Benson, Dennis A. ; Cid, Victor ; Fariss, Susan
Abstract :
Does your Web site function smoothly enough to deliver government services? Combining evaluation techniques gives you a multidimensional answer. The article discusses usability testing, and the use of user feedback, usage data, and Web and Internet performance data.
Keywords :
Web sites; government data processing; software performance evaluation; Internet performance data; Web performance data; Web site; e-government Web evaluation; government services; usability testing; usage data; user feedback; Delay; Electronic government; Feedback; Internet; Multidimensional systems; Navigation; Testing; US Government; Usability; Web design;
Journal_Title :
IT Professional
DOI :
10.1109/MITP.2003.1202231
