Teleconferencing communications activities

A questionnaire study of the frequency and satisfaction of different communication activities performed during face-to-face meetings, telephone conversations, and video conferencing was conducted of users of the Bell Labs video conferencing system between Murray Hill and Holmdel. The results showed that the Bell Labs video conferencing system was used primarily for committee-like coordination and information-exchange activities. The Bell Labs video conferencing system was perceived as being more satisfactory than face-to-face communications for handling regularly scheduled communications and for giving or receiving information.