Observational study of naturalistic interactions with the socially assistive robot PARO in a nursing home

To explore the development and maintenance of human-robot interaction (HRI) in a real-world setting, we conducted a three-month long field study with the socially assistive robot PARO in a nursing home. We placed PARO a public area in the institution and observed naturally occurring interactions of nursing home residents, staff, and visitors with the robot. We collected both quantitative (on-site behavioral coding and interactor counts) and qualitative (observational field notes) data. The results of behavioral analysis complemented with information from our field notes show that interaction with PARO was often not spontaneous and that mediation from staff and family members was integral to successful interactions between residents and PARO. We also observed that individual interactors engaged with the robot in diverse ways based on their needs. We conclude by discussing design and methodological implications for in situ HRI studies.