Title :
Telephone customers: has divestiture made a difference?
Author_Institution :
Young and Rubicam and J. Walter Thomp[son Advertising Agencies
fDate :
12/1/1985 12:00:00 AM
Keywords :
Communication industry; Communication services; Costs; Customer satisfaction; Customer services; FCC; Quality of service; Telephony; Divestiture;
Journal_Title :
Communications Magazine, IEEE
DOI :
10.1109/MCOM.1985.1092472
