DocumentCode
1248049
Title
Beyond availability: improving service performance - [tech focus: service levels]
Author
Mullins, Michael
Volume
1
Issue
2
fYear
2004
Firstpage
17
Lastpage
21
Abstract
Service-level management needs to move beyond a focus on availability to ensure that users do not become fed up with systems that seem too unresponsive to be usable.
fLanguage
English
Journal_Title
Information Professional
Publisher
iet
ISSN
1743-694X
Type
jour
Filename
5308509
Link To Document