Title :
IT-Enabled Information-Intensive Services
Author :
Chie-Hyeon Lim ; Kwang-Jae Kim
Author_Institution :
Pohang Univ. of Sci. & Technol., Pohang, South Korea
Abstract :
In information-intensive services (IISs), information interactions have a significant effect on service-value creation. Recent innovations in IT have facilitated the creation of various types of IT-enabled IISs (IT-IIS) in which IT is essential for information interactions. The authors introduce the generic composition of the IIS value-creation system, then view this system from an IT-oriented perspective to propose classifications for various IT-IIS types. This knowledge serves as a basis for designing new IT-IISs. The authors also conducted two IT-IIS design case studies.
Keywords :
information services; information technology; innovation management; IIS value creation system; IT-IIS types; IT-enabled IIS; IT-enabled information-intensive services; IT-oriented perspective; information interactions; service-value creation; Algorithm design and analysis; Customer satisfaction; Information exchange; Information services; Information technology; IT-enabled information-intensive service; Internet of Things; data analysis; information and communication technology; information-intensive service; project management;
Journal_Title :
IT Professional
DOI :
10.1109/MITP.2015.25
