Title :
A lightweight framework for cross-application user monitoring
Author :
Fenstermacher, Kurt D. ; Ginsburg, Mark
Author_Institution :
Hoffman E-Commerce Lab., Arizona Univ., USA
fDate :
3/1/2002 12:00:00 AM
Abstract :
The human-computer interaction community has often focused on the face applications present to the user. The authors present a new framework that monitors higher-level events to learn how people access, create, and modify information rather than how they use applications. By associating information sources with tasks and processes and monitoring user actions, the system can offer task-specific help
Keywords :
groupware; man-machine systems; monitoring; user interface management systems; cross application user monitoring; group work analysis; human-computer interaction; information access; information resource management; task-specific help; user behavior monitoring; Application software; Computerized monitoring; Human computer interaction; Information analysis; Information resources; Mice; Presses; Subscriptions; TV; User interfaces;
