Measurement and application of customer interruption costs/value of service for cost-benefit reliability evaluation: some commonly raised issues

This work deals with the customer perspective of service reliability. In particular, given the changes in the electric utility industry´s cost structure in recent years, there is a growing feeling that investments related to the provision of electric service reliability should be carefully evaluated as regards their cost and benefit implications. Such an explicit cost-benefit analysis provides the basis for answering the economic question of how much reliability is adequate from the customer´s perspective