DocumentCode
1302296
Title
Call management in the open distributed office
Author
Rizzo, M. ; Utting, I.A. ; Linington, P.F.
Author_Institution
Dept. of Comput. Sci., Malta Univ., Msida, Malta
Volume
9
Issue
3
fYear
1997
fDate
6/1/1997 12:00:00 AM
Firstpage
107
Lastpage
116
Abstract
This paper describes an agent-based model for the effective management of voice calls within an integrated computing-telephony environment. In this model, agents manage calls on behalf of users, who influence the behaviour of their agents by means of policy specifications. Call set-up then involves a negotiation process whereby agents attempt to agree upon some course of action and the agents involved can continue to exercise control over a call in progress
Keywords
protocols; telecommunication congestion control; telecommunication network management; agent-based model; call management; call set-up; integrated computing-telephony environment; negotiation process; open distributed office; policy specifications; voice calls;
fLanguage
English
Journal_Title
Electronics & Communication Engineering Journal
Publisher
iet
ISSN
0954-0695
Type
jour
DOI
10.1049/ecej:19970304
Filename
599230
Link To Document