Multi-criteria evaluation of the intelligent dashboard for SME managers based on scorecard framework

The article presents an approach to evaluate the Decision Support System applied in the InKoM project. The evaluation method is based on a scorecard framework, oriented towards Business Intelligence (BI) systems and projects dedicated to the management supporting of small and medium enterprises (SME). To design the method, known existing commercial and no commercial BI maturity models, usability standards, and scorecard frameworks have been analyzed and adapted to SMEs area. Notably, the scorecard framework was extended to the new evaluation criteria associated with innovative knowledge-based functions created in the InKoM project, especially such as ontologies of economic and financial knowledge, and visual navigation and exploratory interface based on topic maps. The main elements of the scorecard framework and usage in InKoM of multi-criteria evaluation are illustrated and discussed in this paper.