Knowledge extraction from professional e-mails

Author

Matta, Nada ; Atifi, Hassan ; Rauscher, Francois

Author_Institution

ICD/Tech-CICO, Univ. de Technol. de Troyes, Troyes, France

fYear

2014

fDate

7-10 Sept. 2014

Firstpage

1407

Lastpage

1414

Abstract

Some professional e-mails contain knowledge about how actor face problem in order to realize projects. This type of knowledge is produced in cooperative activity. Representing project knowledge leads to structure link between coordination, cooperative decision-making and communication. The main objective of our work is to extract knowledge from daily work. So the main questions of our research are: Can we extract knowledge from professional e-mails?; If so, which type of knowledge can be represented?; How to link this knowledge to project memory? We present in this paper our first work in this aim. Our hypothesis is tested on a software development application.

Keywords

electronic mail; knowledge acquisition; knowledge representation; software engineering; cooperative activity; electronic mail; knowledge extraction; knowledge representation; professional e-mails; software development application; Electronic mail; Information systems; Knowledge engineering; Organizations; Pragmatics; Problem-solving; Speech; Knowledge Engineering; Knowledge Management; Pragmatics analysis; Professional e-mails; Project memory; Traceability;

fLanguage

English

Publisher

ieee

Conference_Titel

Computer Science and Information Systems (FedCSIS), 2014 Federated Conference on

Conference_Location

Warsaw

Type

conf

DOI

10.15439/2014F161

Filename

6933182