Towards the use of serious games for effective e-government service

E-government is one of the most common management opportunities utilised to improve government performance as e-government systems, offering a wide range of benefits for both citizens and governmental agencies, such as social services, digital democracy, e-commerce, taxation, revenue etc. However, in many developing countries, the goals of e-government have not been achieved, and the common reason for failure has been lesspublic participation and shortage of employees´ knowledge. This paper aims to explore the use of serious game technology to improve e-government services by promoting the participation of citizens and offering better training to government employees in developing countries. Serious games can play an important role in support learning processes and expanding knowledge in a new more amenable way that can be exploited to improve e-government services. This study investigates the possibility of using serious games to encourage citizen participation in e-government and explores how serious games can provide a new way to easily traingovernment employees. To enhance the public participation and employees training, this work proposes a new concept of using serious games for effective e-government services.