• DocumentCode
    1334758
  • Title

    Customer Service 2.0: Where Social Computing Meets Customer Relations

  • Author

    Bi, Frank ; Konstan, Joseph A.

  • Author_Institution
    Univ. of Minnesota, Minneapolis, MN, USA
  • Volume
    45
  • Issue
    11
  • fYear
    2012
  • Firstpage
    93
  • Lastpage
    95
  • Abstract
    Social computing is moving customer relations from private spaces into the public space.
  • Keywords
    customer services; social networking (online); customer relations; customer service 2.0; private spaces; public space; social computing; Customer services; Privacy; Social factors; Social network services; Facebook; social computing; social networks;
  • fLanguage
    English
  • Journal_Title
    Computer
  • Publisher
    ieee
  • ISSN
    0018-9162
  • Type

    jour

  • DOI
    10.1109/MC.2012.370
  • Filename
    6353459
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=1334758