Conceptual model for reducing outpatient care waiting times in teaching hospital in Indonesia

The National Health Insurance Program (JKN) which became effective on January 1, 2014 raises issues of special concern for all parties involved. The main objective of this program is to make Indonesia JKN Universal Health Coverage by 2019 that will come. Classical problem that still continues until today in some hospitals and other health care is high wait time required by outpatients. This study tries to reveal what things are causing the patient waiting time is still high and give a positive recommendation for the improvement of health care systems in hospitals. This research was conducted at five (5) teaching hospitals in Indonesia. The main result of this study is a conceptual model that seeks to integrate all the data and information that support to reduce waiting time of outpatients. This conceptual model is an initial way in achieving improved quality of health services in Indonesia.