Application of the KIKI model for an English education project

In the knowledge era, projects taking the form of value co-creation activities among different people and multiple organizations are required for knowledge creation in today´s economy. There are two main methodologies in the existing project management (PM): the Last Planner and Scrum, which are rooted in the foundation of the conventional PM doctrine: planning and control. When customers as co-creators are directly engaged in PM processes, the traditional concept of control in PM is unsuitable to a value co-creation project. Therefore, a new managerial methodology is essential for value co-creation activities in new PM. We apply the KIKI model for the new PM based on a service-centered view and a service systems thinking. The model is focused on value co-creation through knowledge creation by such steps as knowledge sharing; identifying needs; knowledge integrating; implementation to meet needs. Those steps are spirally developed such that the knowledge creating process is able to efficiently develop to convert into values. We verify the adaption of the KIKI model in PM through a case study in an English education project. The significance of the framework is in both academic and practical aspects on PM.