Title :
A concept innovation model for product service systems development and application
Author :
Lujing Yang ; Ke Xing
Author_Institution :
Barbara Hardy Inst., Univ. of South Australia, Adelaide, SA, Australia
Abstract :
This paper presents a new concept innovation model for Product Service Systems (PSS) development. The method consists of structured processes for concept generation and concept evaluation, and is constructed by employing TRIZ, QFD, and fuzzy methodologies. A case study of designing an information service system is discussed to demonstrate how the proposed model is applied to generate and select suitable solution concepts for service innovation to address client requirements.
Keywords :
customer services; fuzzy set theory; innovation management; product development; quality function deployment; service industries; QFD; TRIZ; concept evaluation; concept generation; concept innovation model; fuzzy methodologies; information service system; product service systems development; Companies; Engines; Memory; Servers; Solid modeling; Technological innovation; Product Service Systems (PSS); QFD; Service Innovation; TRIZ; Virtual Product;
Conference_Titel :
Service Systems and Service Management (ICSSSM), 2014 11th International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-1-4799-3133-0
DOI :
10.1109/ICSSSM.2014.6943401
