Title :
Research on quality management system design for hospitals
Author :
Yiqun Hu ; Qiang Su ; Lei Xue
Author_Institution :
Sch. of Econ. & Manage., Tongji Univ. Shanghai, Shanghai, China
Abstract :
Increasing assessment schemes have been used by health care organizations to build a quality management system (QMS). These schemes provide a system approach, which encompasses frameworks, varieties of awards criteria or standards and control strategies to ensure the health care quality and safety. The focus of this study is on the comparison of existing QMSs from mainstream hospital assessment schemes. Firstly QMSs in mainstream organizational quality assessment schemes are discussed. Then the authors analyze the strengths and weaknesses of each QMS and further explore the state of health care QMSs in China. Finally suggestions for the QMS design in Chinese health care organizations are given.
Keywords :
ISO standards; health care; hospitals; quality management; China; Chinese health care organizations; ISO9000 based QMS model; QMS design; award criteria; control strategies; health care quality; health care safety; mainstream hospital assessment schemes; mainstream organizational quality assessment schemes; quality management system design; system approach; Accreditation; Hospitals; Organizations; Quality management; Standards organizations; assessment schemes; health care organization; quality management system (QMS);
Conference_Titel :
Service Systems and Service Management (ICSSSM), 2014 11th International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-1-4799-3133-0
DOI :
10.1109/ICSSSM.2014.6943410
