Making E-business pay: eight key drivers for operational success

Author

Barua, Anitesh ; Konana, Prabhudev ; Whinston, Andrew ; Yin, Fang

Author_Institution

Sch. of Bus., Texas Univ., Austin, TX, USA

Volume

2

Issue

6

fYear

2000

Firstpage

22

Lastpage

30

Abstract

How does a company achieve high levels of operational performance in e-business? It invests in e-business drivers, key factors to maximize e-business value, related to technology, business processes, and readiness of customers and suppliers to achieve operational excellence. At the Center for Research in Electronic Commerce, University of Texas at Austin, we conducted a large-scale study to assess e-business value in small, medium, and large companies across the US and Europe. This study, sponsored by Dell Computer, identifies the critical links between e-business drivers, financial indicators, and operational excellence measures. The extensive survey of manufacturers, retailers, distributors, and wholesalers reveals that investing in e-business drivers pays off.

Keywords

electronic commerce; information technology; business processes; companies; company; distributors; electronic business; financial indicators; large-scale study; manufacturers; operational performance; retailers; wholesalers; Companies; Customer relationship management; Driver circuits; Electronic commerce; Financial management; Large scale integration; Manufacturing industries; Quality management; Resource management; Technology management;

fLanguage

English

Journal_Title

IT Professional

Publisher

ieee

ISSN

1520-9202

Type

jour

DOI

10.1109/6294.888013

Filename

888013