Abstract :
A system called Anser, which combines speech recognition and synthesis to offer telephone banking services to millions of customers, is described. Anser´s design, its current application in banking services and the reasons for its success are discussed. Experience with Anser is examined and potential applications are indicated.<>
Keywords :
automatic telephone systems; bank data processing; banking; speech recognition; speech synthesis; telecommunications computing; Anser; Japanese banking industry; potential applications; speech recognition; speech synthesis; speech technology; telephone banking services; Application software; Automatic control; Banking; Computer industry; Facsimile; Pattern recognition; Speech recognition; Speech synthesis; Telegraphy; Telephony;
