Trends & Controversies

Author

Chen, Hsinchun

Author_Institution

Univ. of Arizona, Tucson, AZ, USA

Volume

25

Issue

1

fYear

2010

Firstpage

68

Lastpage

83

Abstract

Business Intelligence (BI), a term coined in 1989, has gained much traction in the IT practitioner community and academia over the past two decades. According to Wikipedia, BI refers to the "skills, technologies, applications, and practices used to support decision making" (http://en.wikipedia.org/wiki/Business_intelligence). On the basis of a survey of 1,400 CEOs, the Gartner Group projected BI revenue to reach US$3 billion in 2009. Through BI initiatives, businesses are gaining insights from the growing volumes of transaction, product, inventory, customer, competitor, and industry data generated by enterprise-wide applications such as enterprise resource planning (ERP), customer relationship management (CRM), supply-chain management (SCM), knowledge management, collaborative computing, Web analytics, and so on. The same Gartner survey also showed that BI surpassed security as the top business IT priority in 2006.

Keywords

competitive intelligence; decision support systems; Gartner Group; business intelligence; decision making support; market intelligence; Bismuth; Computer industry; Customer relationship management; Decision making; Enterprise resource planning; Industrial relations; Inventory management; Knowledge management; Resource management; Wikipedia; Business Intelligence 2.0; Controversies; Trends & Web analytics; business intelligence; information extraction; market intelligence; opinion mining; time-series analysis; topic identification;

fLanguage

English

Journal_Title

Intelligent Systems, IEEE

Publisher

ieee

ISSN

1541-1672

Type

jour

DOI

10.1109/MIS.2010.27

Filename

5432262