Workflow for a multi-agent system with voice user interfaces in a changing environment

Cooperative information systems are multi-agent systems with organizational platform and database layer conforming to open environment consisting of a different kinds of information sources. Mobility of actors introduces new challenges to workflow systems development. Context-aware voice user interfaces are one of promising approaches to optimize business processes and to reduce costs in business process management (BPM). The paper presents proposals and first achievements in integration of context-awareness, mobility, voice user interfaces, and routing optimization for BPM with multi-agent systems and workflows. Vehicle Routing Problem for ATM cash replenishment is used as basic scenario.