Title :
Automated Interactive Sales Processes
Author :
Klos, Tomas ; Somefun, K. ; La Poutré, Han
Author_Institution :
Delft Univ. of Technol., Delft, Netherlands
Abstract :
The paper mentions that an automated interactive sales process can combine aggregate anonymous knowledge of customer preferences with specific data about the ongoing negotiation process with the current customer.
Keywords :
customer satisfaction; sales management; automated interactive sales process; customer negotiation process; customer preference; Automation; Interactive systems; Investments; Marketing and sales; Recommender systems; Technology management; intelligent systems; machine learning; multi-issue negotiation; nonlinear preferences; numerical experiments; recommender systems; user modeling;
Journal_Title :
Intelligent Systems, IEEE
DOI :
10.1109/MIS.2010.34
