Abstract :
On visits to a number of different organisations, it was noted that beneficial change had been pushed forward and was succeeding, but in others the change had been discussed and considered but nothing had actually happened. One factor contributing to success, the desire and courage to decide that we are going to do something now, is discussed. How this discussion comes about and what its effects are, including some real examples, is explored. Topics included are: the need to communicate; the benefits of setting a fixed implementation date; the dangers of prevarication; and the effects on employee morale.
