Supplier/user interfacing in the development and adoption of new hardware/software systems: a framework for research

A conceptual framework has been developed that identifies and maps different patterns of supplier/user interfacing in the development and adoption of new industrial products. This framework is applied to two empirical examples of computer-assisted-learning adoptions explored in a case-based field study. The supplier/user patterns suggest that there are many different potential relationships that can evolve, and that the management of these relationships can profoundly affect the adoption rates for these types of new technologies. The patterns identified in the examples provide the basis for identifying a series of important research questions in this management area