DocumentCode
1475121
Title
Designing for customer interaction on the Web
Author
Klein, Steffen
Author_Institution
Dept. of Res. & Technol., Daimler-Benz AG, Germany
Volume
3
Issue
1
fYear
1999
Firstpage
32
Lastpage
35
Abstract
Many Web sites give the user a structure, such as a site map, to interact with. When debis (Daimler-Chrysler Inter Services, the services company of the Daimler-Chrysler Group) decided to offer information about car financing on its popular Web site, the company knew it faced a serious design challenge. The paper considers how Daimler-Chrysler Research designed a simple interface to a dynamic simulation that helps users learn by interacting with content, not structure
Keywords
Internet; automobile industry; financial data processing; information resources; user interfaces; Daimler-Chrysler; Internet; Web sites; car financing; customer interaction; debis; dynamic simulation; services company; user interface; Computational modeling; Computer simulation; Consumer electronics; Contracts; Graphics; Information resources; Internet; Packaging; Prototypes; Web page design;
fLanguage
English
Journal_Title
Internet Computing, IEEE
Publisher
ieee
ISSN
1089-7801
Type
jour
DOI
10.1109/4236.747318
Filename
747318
Link To Document