Title :
Implementing total quality
Author :
De Cerio, Javier Merino-Díaz
fDate :
4/1/2001 12:00:00 AM
Abstract :
Applying a TQM model needs to be a gradual process, and the main difficulties lie in areas relating to human resource management. The experience of Dana Equipamientos (Spain) shows that introducing total quality does not lead directly to total improvement, but does stimulate organisational change towards continuous improvement.
Keywords :
human resource management; management of change; quality management; Spain; TQM model; continuous improvement; experience; human resource management; organisational change; total quality management implementation;
Journal_Title :
Engineering Management Journal
DOI :
10.1049/em:20010202
